Refund and Return Policy for Petgestore
Effective Date: December 9, 2024
At Petgestore, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a simple and easy process to return or exchange your items. Please review our Refund and Return Policy for detailed instructions on how to initiate a return or request a refund.
1. Return Policy
We accept returns on most products purchased from Petgestore within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
- Product Condition: The product must be unused, in its original packaging, with all tags, accessories, and parts still intact.
- Return Timeframe: Returns must be requested within 30 days from the delivery date. After 30 days, we are unable to process returns unless the product is defective or damaged upon arrival.
- Proof of Purchase: A valid order number or receipt is required to process your return. This helps us confirm the purchase and process your refund or exchange promptly.
2. How to Return an Item
Returning an item to Petgestore is easy and straightforward:
- Contact Us: To initiate the return process, please contact us via email at info@petgestore.click or call us at 864-413-5861. Please include your order number and details of the item(s) you wish to return.
- Repack the Item: Carefully repack the item in its original packaging to ensure it is protected during return shipping. Be sure to include all original tags, accessories, and parts.
- Return Shipping: Once your return request is approved, we will provide the return address. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the item reaches us safely.
3. Refund Policy
Once we receive and inspect the returned product, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please note the following:
- Refund Processing Time: Refunds are typically processed within 5-7 business days after the return is received and inspected. The time it takes for the refund to appear in your account will depend on your payment provider.
- Non-Refundable Items: Certain products are not eligible for a refund, including items marked as final sale, personalized items, or items that have been used or damaged after delivery.
- Restocking Fees: In some cases, a restocking fee may be applied for products that do not meet the return conditions or have been opened or used. Any fees will be communicated during the return process.
4. Exchanges
If you wish to exchange an item for a different size, color, or product, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures you receive the correct item without delay.
5. Damaged or Defective Items
If you receive a product that is defective or damaged, we apologize for the inconvenience. Please contact us within 7 days of receiving the product at info@petgestore.click or 864-413-5861. We will provide you with a prepaid return label, and once the item is returned, we will offer a full refund or exchange based on your preference. We are committed to resolving any issues quickly and efficiently.
6. Sale and Promotional Items
Items purchased during sales, promotions, or with discount codes are eligible for return, provided they meet the conditions of our return policy. However, some promotional items may be excluded from returns, depending on the terms of the promotion. Please review the details of each promotion to ensure eligibility for returns.
7. Shipping Costs
Shipping fees are non-refundable unless the return is due to a defect or an error on our part. If you are returning a product due to a defect or mistake, we will refund the original shipping charges along with the cost of the product.
8. International Returns
We accept returns for international orders within 30 days of delivery. However, the customer is responsible for return shipping costs and any customs duties or taxes associated with the return. We recommend using a trackable shipping service when returning items internationally to ensure safe delivery.
9. Contact Us
If you have any questions or concerns about our Refund and Return Policy, or if you need assistance with your return, please contact us at:
- Email: info@petgestore.click
- Phone: 864-413-5861
- Address: 806 Deer Haven Drive, Greenville, South Carolina, United States
10. Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, with the updated “Effective Date.” We encourage you to review this page periodically to stay informed of any changes. By continuing to use our website after changes are posted, you accept the revised policy.
By purchasing from Petgestore, you agree to the terms outlined in this Refund and Return Policy. We are committed to providing you with an exceptional shopping experience and high-quality products for your pets.