Sales Policy for Petgestore
Effective Date: December 9, 2024
At Petgestore, we are dedicated to offering high-quality luxury pet accessories designed to meet the needs of both pets and pet owners. Our Sales Policy outlines the terms and conditions governing all purchases made on our website. By placing an order or using our services, you agree to these terms and conditions. Please read them carefully before making a purchase on our website.
1. Product Availability
We strive to ensure that all products listed on Petgestore are available for purchase. However, due to stock levels and demand, some products may be temporarily out of stock. If an item becomes unavailable after placing your order, we will notify you and provide the option to wait for restocking, choose an alternative product, or cancel your order and receive a full refund.
2. Pricing and Payment
All prices listed on Petgestore are in USD and are subject to change without notice. The final price of your order, including any applicable taxes, shipping costs, and promotions, will be displayed during the checkout process. We accept a variety of secure payment methods, including credit cards, PayPal, and other trusted payment options. By providing your payment information, you authorize Petgestore to charge the total amount of your purchase to the payment method selected.
3. Order Confirmation
Once you place an order, you will receive an order confirmation email detailing your purchase, including the order number, items ordered, shipping address, and total cost. Please review your confirmation email carefully. If you do not receive a confirmation email or notice any discrepancies, please contact us immediately at info@petgestore.click.
4. Shipping and Delivery
We offer worldwide shipping for all products purchased from Petgestore. Shipping fees are calculated based on the delivery address and the weight of your order. After your order is processed and shipped, you will receive a tracking number to monitor the delivery status of your package. Delivery times may vary depending on your location and the shipping method selected. Petgestore is not responsible for delays caused by third-party carriers, customs processing for international shipments, or weather-related disruptions.
5. Order Cancellations
Once an order is placed, we begin processing it immediately. If you wish to cancel or modify your order, please contact us as soon as possible. If your order has already been shipped, we cannot cancel or modify it. In such cases, you may return the product following our Refund and Return Policy.
6. Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 30-day return policy for eligible products. Please refer to our Refund and Return Policy for full details on how to return or exchange items. All returned products must be unused, in their original condition, and include all packaging, tags, and accessories. Shipping fees are non-refundable, and you are responsible for the return shipping costs unless the return is due to a defect or our error.
7. Discounts and Promotions
Petgestore may offer discounts or promotional sales on selected products from time to time. These promotions are subject to specific terms and conditions, including eligibility requirements and product exclusions. Discounts cannot be applied to past purchases or combined with other offers unless explicitly stated. Please carefully review the details of each promotion before completing your purchase.
8. Customer Support
We are committed to providing exceptional customer service. If you have any questions or need assistance with your order, product selection, or any aspect of your shopping experience, please contact us:
- Email: info@petgestore.click
- Phone: 864-413-5861
- Address: 806 Deer Haven Drive, Greenville, South Carolina, United States
Our customer support team is available to assist you and ensure a smooth shopping experience.
9. Limitation of Liability
To the fullest extent permitted by law, Petgestore is not liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of products. Our total liability for any claim related to your purchase is limited to the amount paid for the specific product(s) in question.
10. Intellectual Property
All content on Petgestore, including text, images, logos, product descriptions, and other materials, is the property of Petgestore or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written consent from Petgestore.
11. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Petgestore. We are not responsible for the content, privacy policies, or practices of these external sites. We encourage you to review the privacy policies and terms of service of any third-party sites before providing your personal information or making any purchases.
12. Changes to This Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this page periodically to stay informed of any changes. By continuing to use our website after changes are posted, you accept the revised terms.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the state of South Carolina, without regard to its conflict of law principles. Any disputes arising from these terms will be resolved in the courts located in Greenville, South Carolina.
14. Contact Us
If you have any questions about these Terms and Conditions or need assistance with any aspect of our services, please contact us:
- Email: info@petgestore.click
- Phone: 864-413-5861
- Address: 806 Deer Haven Drive, Greenville, South Carolina, United States
By purchasing from Petgestore, you agree to these Terms and Conditions. We are committed to providing you with luxury pet products and a seamless shopping experience.